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Howard Gardner

#954 Quit killing the art of customer service

by Dean Dwyer on February 1, 2010 · View Comments

While at Starbuck’s this morning, I overheard this conversation between the person in front of me and one of the gals working the cash.
Customer: Would it be possible to get another tea? I accidentally put too much sugar in this one.
Starbuck’s Gal: Ah, well I don’t know.  Hm. Let me get the manager.
Now in my [...]

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